Product Change Requests
Subscription management now available in MSP APP!
We're excited to announce the release of a new functionality within the Barracuda MSP App! You can now make changes to your Barracuda Email Protection subscriptions directly through the MSP App. This streamlined process provides you with self-service capabilities with quicker results.
For your convenience, the formal Change Request form will remain available only if you are unable to complete a change through the MSP App.
Additional Resources
- Documentation – familiarizing yourself with the new subscription management features within the app. Additional resources are available in Barracuda Campus:
- Changing a Service
- MSP App – Account, Product, and User Management
(click on the MSP Management tab, then the MSPAPP0101 module)
- Partner Success – for all other issues, please don't hesitate to contact our Partner Success team at msp_partnersuccess@barracuda.com.
Important Reminders
Thank you for choosing Barracuda MSP to protect your SMB customers! We appreciate your continued partnership and look forward to providing you with an even more efficient experience.
This form is to be used for processing change requests to your existing Barracuda products or services. For all other issues, please contact Partner Success at 978-328-1725. Please allow for 3-5 business days to complete this request.
*** Cancellations must be requested for each product separately
*** New products must be added through the ECHOplatform portal